The shipping duration depends on your port, schedule and frequency of vessels, weather, etc. Normally it takes 25-35 days to different ports from Japan. Tell us your port name and we can help you to approximate shipping duration.

We need to know the details including Full name, full address, telephone number of both consignee & notify party, final port & related invoice number. Please make sure that the name and other information is correct. Any mistakes might delay your shipment process.

Yes, you might be able to do so with a charge of $100, paid in advance. Please consult with us as soon as possible, if you need to do so.

You may change the product recipient details within 5 days since the invoice was issued to you. You may request such change in the same place where you put your first inquiry, the inquiry thread. Please note that changing the destination port might increase the total price.

If the product is not in a ship yet, it might be easy to change the shipping destination port. Cost of such action varies depending on the shipment progress. Please consult with us asap if you need to do so.

We are sorry that this is not possible due to Japanese export regulations, no spare autoparts (except for original spare wheel or tool kits) are allowed to be shipped together with the vehicle.

Shipping schedules might change by few days due to unavoidable reasons like weather, routing of ships, etc. We are always communicating with shipping companies, to make your purchased product reach you in the shortest possible time.

Car From ASAWA checks the BL (Bill of Lading) content to confirm whether the purchased product has been shipped to you or not. BL is a document issued by the shipping company after the product has been shipped, where the shipping company certifies the shipment, final destination and details of the product.

After we send you documents, we will email you the tracking number of those documents. The tracking number will also be shown in your account (in the inquiry thread), when you log in to ASAWA KOUEKI. You may use the tracking number to track the documents sent to you.

You will receive 2 original BLs, 1 original export certificate of the product, 1 original inspection certificate (if any).

Generally, your documents will reach you before the product. Please track the document with the tracking number we sent you. If you cannot track the document or if you are worried, please contact us.

Car From ASAWA will make sure that the purchased product is shipped to your final port. The shipper in charge, will send you all standard documents required to release the product from your port including 2 original BLs, 1 original export certificate of the product, 1 original inspection certificate (if any). After the product reaches your port, it is your responsibility to receive the car at the port and perform necessary procedures. With the documents provided by Car From ASAWA, you or any clearing and forwarding agent appointed by you, will be able to release the product at your port.

You may contact us by sending email to asawa@gmail.com or authorities in your port to suggest you some clearing agent.

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We will love to hear about your experience with the product and also with us. Please share your feedback. If possible, please share a picture of you, your friends or family and the product. The photo will be posted on our website in the “Premium Customer List”.